Return & Refund

Thank you for shopping at Lavashak Malaysia Official Store. We want to ensure you have a satisfying experience with our products. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Returns

1.1 Eligibility

Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 14 days of receiving the item.
Incorrect Item: If you receive an incorrect item, please notify us immediately.

1.2 Conditions for Returns

To be eligible for a return, the item must be:

Unused and in the same condition as received
In the original packaging
With all tags and labels attached

1.3 Return Process

To initiate a return, please follow these steps:

Contact our customer support at info@lavashak.my with your order number and details about the product you would like to return.
Our customer support team will provide you with instructions on how to return the item.
Ship the item to the address provided by our customer support team.

1.4 Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

2. Refunds

2.1 Eligibility

Approved Returns: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

2.2 Non-Refundable Items

Certain items are non-refundable:

Perishable goods such as food items
Gift cards

3. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at info@lavashak.my.

4. Changes to This Policy

We reserve the right to update or modify our Return & Refund Policy at any time without prior notice. Please review this page periodically for any changes.

Thank you for choosing Lavashak Malaysia Official Store!